- Microsoft finds a bug that breaks the Remote Desktop app.
- The bug is present on Windows 11 22H2 but only affects business users.
- The company offers a workaround until a permanent fix rolls out.
Microsoft has confirmed a new bug that breaks the Remote Desktop application after upgrading to Windows 11 22H2. According to the company, the Remote Desktop app may stop working when establishing a connection through the Remote Desktop Gateway or Remove Desktop Connection Broker.
Since these are business network features, Microsoft says that home users are unlikely to stumble upon this problem as the default process to connect to a remote computer doesn’t involve the gateway or broker features.
The company continues detailing that the issue may appear when the client is at the “Loading virtual machine” or “Configuring remote connection” steps. Furthermore, sometimes, the error message “Your Remote Desktop Services session has ended” can appear.
Although Microsoft is not sharing when it will release a permanent fix, it’s offering a couple of workarounds. For example, you can open the Processes tab from the “Task Manager,” right-click the mstsc.exe process and select the End task option.
Also, network administrators can resolve this issue through Group Policy by going to Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Connection Client, opening the “Turn Off UDP On Client” policy, and setting it to Enabled.
Mauro Huculak is a Windows expert and the Editor-in-Chief who started Pureinfotech in 2010 as an independent online publication. He is also been a Windows Central contributor for nearly a decade. Mauro has over 12 years of experience writing comprehensive guides and creating professional videos about Windows, software, and related technologies, including Android and Linux. Before becoming a technology writer, he was an IT administrator for seven years. In total, Mauro has over 20 years of combined experience in technology. Throughout his career, he achieved different professional certifications from Microsoft (MSCA), Cisco (CCNP), VMware (VCP), and CompTIA (A+ and Network+), and he has been recognized as a Microsoft MVP for many years. You can follow him on X (Twitter), YouTube, LinkedIn and About.me.